Frequently Asked Questions.

  • 945 S 300 W
    Suite 213
    Salt Lake City, UT

    Door/Elevator Code: will be texted to you upon appointment confirmation

    We are in the Maven West building, which is nestled in the Granary District of Salt Lake City. We have allocated Maven parking spots, as well as street parking, and there’s a parking lot just North of the building. Enter through the front door using the code emailed to you , then take the elevator to level 2- using same code. We are in suite 213, take a right of the bathrooms then walk down the hall to the back exit where youll spot us on the left.

    When you get here, fee free to wait in big lobby and help yourself to coffee and tea. There is also a bench next to our suite door with a few books to flip through.

  • Being gratuity-free means that the establishment or service provider does not accept or expect tips or gratuities from clients for the services rendered. In such cases, the pricing for the services provided typically includes all costs, and there is no additional expectation for clients to leave tips. This approach can help create a more transparent and equitable experience for both clients and service providers, removing the uncertainty or pressure associated with tipping.

  • Every haircut appointment includes a consultation. If you are booking color, expect a virtual consultation from hairdresser before appointment request is confirmed.

  • As a Green Circle Certified salon, we pay a service to collect all hair clippingS, single use items, color tubes, excess chemicals. They then send these items to the appropriate facilities. For example, your hair can be reused to clean up oil spills or made into compost. To learn more, click here. We also have a separate local service for cardboard and plastics. We are committed and prioritize sustainability.

  • Duh. and a weighted lap blanket, and complimentary eye masks.

  • Service animals, yes- but not an emotional support animal. This is per the state of Utah.

    Kids? No. This is per Rachael.

  • Reiki is a Japanese healing technique that involves the laying on of hands to channel energy to promote healing and relaxation. The word "Reiki" is composed of two Japanese words: "rei," which means universal, and "ki," which means life energy or vital force. Practitioners believe that this energy flows through them and into the recipient, helping to balance and heal their body, mind, and spirit. Reiki is often used as a complementary therapy to traditional medical treatments and is practiced in various settings, including hospitals, wellness centers, and private practices. Book with Rachael.

  • yes! book with stevo!

  • All appointments require a minimum of 24-hours notice to cancel/reschedule in order to avoid a 100% cancellation fee. Credit card details will be requested to secure all bookings.

    A cancellation or request to reschedule made less than 24 hours in advance will invoke a cancellation fee. The amount charged will be equal to 100% of the booked services. Should you arrive more than 15 minutes late for your appointment, we cannot guarantee that we will provide the service. If we cannot accommodate you, the same cancellation fee will be charged. We will try our best to reschedule your appointment for another time that suits you. A credit card is required to make an appointment. Cancellation fees will be charged to the card you provide.